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Returns policy

DownUnder Honey is proud of the quality of its product which has been carefully produced by our bees. However should there be any damaged or defective Goods, we must receive notification as outlined below.

Incorrect Orders

Short or incorrect orders must be reported to DownUnder Honey within seven (7) working days of their receipt together with the invoice number. Any Goods returned must be clean and free from price markings and damage. Goods that have been damaged or are not resaleable will not be credited in full.

Defective Goods

If Goods are purchased on the Website, and those Goods do not conform to specification or are defective, then provided such Goods are returned together with the relevant invoice or shipping note to DownUnder Honey at 1313 Kimbolton Road, Feilding 4777, New Zealand within ten (10) working days of the date of purchase, DownUnder Honey will at its option, replace such Goods or refund the purchase price.

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